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"The system doesn't work", hundreds of Albanians queued at the doors of the Albanian Embassy in Paris

2023-05-17 22:27:59, Denoncim CNA

 

The editorial office of Fiks Fare received several complaints from Albanian citizens living in France.

On May 9, 2023, they went to the Albanian Embassy in Paris and waited all day to apply for identification tools. Even though they leave schedules online, they were told that "the system is not working".

"The system doesn't work", hundreds of Albanians queued at the

From the video calls made by Fiks journalists with the complaining Albanian citizens, in the premises of the Albanian Embassy in Paris, many people are seen waiting in line and not receiving service.

Most had traveled many kilometers to be at the schedule set by the embassy, ??and there were also small children. One of the citizens claims in the video that there are more than 180 Albanians waiting to receive service from the embassy. But the employees told them briefly that the system does not work and no more information.

"The system doesn't work", hundreds of Albanians queued at the

They claim that they were not even notified of the anomaly. The citizen who complained to Fiks Fare claimed that he had traveled all night to be present at the embassy and had described 700 kilometers of road, and as a result he had not received service and no information about when the system could resume work.

Fiksi called the numbers of the Albanian Embassy in Paris. The normal number does not open, but the secretary comes out saying that you must appear at the embassy on the specified days and schedule. Journalists also call the emergency number of this embassy, ??but also here on the secretariat.

"The system doesn't work", hundreds of Albanians queued at the

Journalists leave a voice message where they ask to be informed about what happened. Fiks Fare also addresses the Albanian Embassy in Paris via e-mail, asking about the problem.

"The system doesn't work", hundreds of Albanians queued at the

After a few days, the embassy admits that the system for issuing biometric documents had multiple problems on May 9. Embassy officials have even had an exchange of letters with the ALEAT firm, according to this document you are looking at. ALEAT acknowledges that its systems have been out of order and will quickly fix the problem.

After this information, Fiksi asked the Foreign Ministry in Albania, where they claimed that the problem was with the company ALEAT, which produces identification tools.

"The system doesn't work", hundreds of Albanians queued at the

Asked by phone, ALEAT admits the problem that the system had on May 9, but that it was in all consular offices and embassies abroad and throughout Albania.

When asked why the citizens were not notified about the system not working, the employee affirmed that it was a problem of the moment and that the ALEAT staff worked in record time to solve it.

"The system doesn't work", hundreds of Albanians queued at the

While the citizens who complained to Fiks Fare claimed that the system did not work all day on May 9 and that the embassy employees did not give them any guarantee whether the system would work or not the next day.

In the end, the employee of ALEAT claims that the system is fixed and works normally, so citizens should contact the embassies to receive service.

"The system doesn't work", hundreds of Albanians queued at the

So the embassy and ALLIES admitted that there were anomalies. But, surprisingly, no Albanian citizen has been informed, forcing them to travel hundreds of kilometers and stand in front of the embassy doors for hours./ tch

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