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Scandal with Tirana's urban lines/Lack of quality in service, ethics and hygiene

2026-01-27 13:45:00, Denoncim CNA

Scandal with Tirana's urban lines/Lack of quality in service, ethics and

Tirana's urban lines are outside the control of the Municipality in all aspects of their management.

Numerous problems are evident on these lines, the main one being the quality of service. Citizens also raise concerns about delays in movement times and capacities.

Scandal with Tirana's urban lines/Lack of quality in service, ethics and

In addition, an important issue is the lack of ethics and hygiene on these lines, which are very popular with residents of the capital and beyond.

As if this were not enough, the situation has degraded to the point of open violation of the laws.

CNA has conducted an observation on Tirana's urban lines, where it was noticed that bus drivers, as well as ticket employees, openly smoke inside the line's vehicles, both during traffic and when stopped or while at the station.

Scandal with Tirana's urban lines/Lack of quality in service, ethics and

Among the citizens who use these lines on a daily basis, there are also those who often draw attention to lawbreakers here.

"Sir, smoking is prohibited here," is the most common sentence heard in such cases.

These citizens are given an insulting response, pointing to taxis or getting off the bus as "solutions".

Meanwhile, on some urban lines, such as the Porcelain line, interior signs with logos that read: 'Smoking is prohibited' or 'Do not talk to the driver' have been removed.

Scandal with Tirana's urban lines/Lack of quality in service, ethics and

It seems as if these important elements that are part of urban service are not considered as such by the Municipality of Tirana, who forget that these lines do not only have the function of providing transport services to citizens.

In addition, such a public service should also be a model of quality and respect for the law, but they are seen as 'worthless' tools, while instead of improving quality and service, they become the first violators of rules and the law, leading urban lines in Tirana towards degradation. /CNA

 

 

 

 





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