Elderly woman with mental health problems without any care, her pension blocked in the mail

2025-11-06 22:41:00, Denoncim CNA

Elderly woman with mental health problems without any care, her pension blocked

Dodi Troqi is a disabled woman with mental health problems, who has not received her disability pension for several months. Her maternal brother, Hasan Kekaj, who takes care of her, says that the pension has been blocked, as the power of attorney prepared for the withdrawal of the amount turned out to be incorrect. In communication with the journalist, Dodi Troqi gave answers that did not match reality.

At post office no. 22, where her pension is paid, employees explained that the payment was blocked by Social Security due to the lack of a valid document authorizing the withdrawal. According to them, the guardianship act presented by Hasan Kekaj did not clearly define the right to withdraw the pension.

Citizen – Now! Why can't you take it?

Specialist – Because in the one that my grandfather handed over to me, it's not written there. He really could have taken custody, because he made a lot of documents and it's good that we look at them together and see. Let's see if you have anything written, because in the custody that the gentleman took, 1 time, 2 times, 5 times it didn't write, for example, that I should withdraw my pension. And the social security put this on me and said "stop here", because it should be written about withdrawing my pension.

At the regional KEMP, the commission's doctor Fatos Avdia explains that the social guardian is appointed at the time of the medical assessment, but the legal guardian is determined only by the court. According to him, people with mental health problems are usually incapable of acting legally.

The court process to appoint Hasan as legal guardian was dismissed, as he is 78 years old and does not meet the age criteria. As a result, as of July 2025, Dodi's pension has remained unpaid.

Notary expert Fatmir Laçej emphasizes that the notary can go to the disabled person's apartment to sign the power of attorney, but only if the person has the ability to understand the legal action they are performing. In the opposite cases, the signature cannot be considered valid, while the procedures for legal guardianship take a long time./ tvklan